Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information at Skinsmonkey.

Information We Collect

At Skinsmonkey, we collect information to provide you with better streaming and gaming development services. This includes personal details you share with us directly and information gathered through your use of our platform.

Personal Information

Name and email address when you create an account
Payment information for subscription services
Gaming preferences and streaming goals
Communication history with our support team
Profile information and streaming statistics

Technical Information

Device information and operating system details
Browser type and version
IP address and location data
Website usage patterns and navigation behavior
Streaming performance metrics

How We Use Your Information

We use the information we collect to enhance your experience, provide personalized recommendations, and improve our services. Your data helps us understand what works best for our community of streamers and gamers.

Primary Uses: Account management, service delivery, customer support, platform improvements, and personalized content recommendations based on your gaming and streaming interests.

Service Improvement

We analyze usage patterns to identify areas for improvement in our streaming tools and educational content. This helps us create better resources for career development in the gaming industry.

Communication

We may contact you about important updates, new features, or educational opportunities that align with your streaming goals. You can control these communications through your account settings.

Data Sharing and Third Parties

We don't sell your personal information to third parties. However, we do work with trusted partners to provide you with the best possible service experience.

Service Type	Purpose	Data Shared
Payment Processing	Handle subscriptions and transactions	Billing information only
Analytics Services	Understand platform usage	Anonymized usage data
Email Services	Send notifications and updates	Email address and preferences
Cloud Storage	Secure data backup	Encrypted account information

Legal Requirements: We may disclose information when required by law, to protect our rights, or to ensure user safety. This happens rarely and only when legally necessary.

Your Rights and Control

You have significant control over your personal information. We believe in transparency and want you to feel confident about how your data is handled.

Access and Correction

You can access and update your personal information through your account dashboard. If you notice any inaccuracies, you can correct them directly or contact our support team for assistance.

Data Deletion

You can request deletion of your account and associated data at any time. We'll process these requests within 30 days, though some information may be retained for legal compliance purposes.

Data Portability

Upon request, we can provide you with a copy of your data in a commonly used format. This includes your profile information, streaming statistics, and learning progress.

Request a copy of all your personal data
Correct inaccurate information in your profile
Delete your account and associated data
Opt out of marketing communications
Restrict processing of your information

Data Security and Protection

We take data security seriously and implement multiple layers of protection to keep your information safe. Our security measures are regularly updated to address emerging threats.

Technical Safeguards

End-to-end encryption for sensitive data transmission
Regular security audits and penetration testing
Secure data centers with 24/7 monitoring
Multi-factor authentication for account access
Regular software updates and security patches

Organizational Measures

Our team receives regular training on data protection best practices. Access to personal information is limited to employees who need it for their job functions, and all access is logged and monitored.

Incident Response: In the unlikely event of a data breach, we have procedures in place to quickly identify, contain, and resolve the issue. We'll notify affected users and relevant authorities as required by law.

Data Retention

We keep your information only as long as necessary to provide our services and fulfill legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Retention Periods

Account information: Retained while account is active plus 2 years
Payment records: 7 years for tax and legal compliance
Usage analytics: 3 years for service improvement
Support communications: 3 years for quality assurance
Marketing preferences: Until you opt out or delete account

When data is no longer needed, we securely delete it using industry-standard methods. Some information may be retained in anonymized form for statistical purposes.

International Data Transfers

As a platform serving gamers and streamers globally, we may transfer your information to countries outside the European Union. We ensure these transfers meet strict data protection standards.

Transfer Safeguards: We use Standard Contractual Clauses and other approved mechanisms to ensure your data receives the same level of protection regardless of where it's processed.

Our primary data processing occurs within the EU, but some of our service providers may be located in other countries. We carefully vet all partners to ensure they meet our data protection standards.

Children's Privacy

Our platform is designed for users aged 16 and older. We don't knowingly collect personal information from children under 16. If we discover we've collected such information, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll work with you to address the situation and protect your child's privacy.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy updates indicates your acceptance of the changes.

Privacy Questions and Contact

If you have questions about this privacy policy or how we handle your information, we're here to help.

Email us at: support@acomantac.com

Write to us at: Pod Vodojemem, 400 10 Ústí nad Labem-město-Všebořice, Czechia

Call us at: +420739757927

This Privacy Policy was last updated on March 15, 2025